FREQUENTLY ASKED QUESTIONS

HAVE QUESTIONS? WE'RE HERE TO HELP

Finding your next home can come with a lot of questions, and we believe in making that process as simple as possible. We are here to provide clear, straightforward information about leasing, policies, fees, and what it’s like to live with Peak Property Group. Find the answers to your most commonly asked questions to make your move-in decision seamless.

  • Who is eligible to rent with Peak Property Group?

    We welcome all prospective residents who meet our leasing qualifications.

  • What is our application process?

    Our application process is completed entirely online. If you choose to qualify based on your own income and credit, you will need to upload income verification for the last 1 month of pay.  

  • Where do I pay my rent?

    Rent & other payments can be paid online vai your resident portal. We conveniently accept ACH & credit card payments.

  • How do I access my resident portal?

    You can access your resident portal by going to the residents page on our website. The resident portal is the most convenient way to pay your rent or enter a maintenance request.

    Access the Resident Portal
  • How do I submit a maintenance request?

    Please submit maintenance requests via your resident portal for the fastest service. If you have an afterhouse emergency, please call our office and follow the prompts. Typical emergencies include no heat, no water, significant leaks, major plumbing issues, lock outs, etc. 

  • Is there a security deposit required?

    All homes/apartments have a security deposit equal to 1 month's rent.

  • What is the administrative fee?

    For conventional properties our administrative fee is $100. For student properties our administrative fee is $50 per leaseholder.

  • What is the income requirement?

    You must earn a monthly gross income equal to or greater than three (3) times the monthly rent and must have qualifying credit history to be accepted without a co-signer.

  • What payment is required upon move-in?

    On or before your move in day, you should plan to pay your first payment/ installment including first month's rent and all additional required fees. The payment must be paid in full to pick up keys. 

  • What is the pet policy?

    We are a pet friendly community! There is a limit of 2 pets per household, and a weight limit of 50 lbs. each. Please inquire for additional information on breed restrictions.

  • What is the pet fee & deposit?

    There is a one-time non-refundable pet fee of $250 per pet and monthly pet rent of $35 per month.

  • Which utility companies do I use?

    Utility providers vary based on the property and it's location. Providers utilized for electricity are Nationwide Energy Partners (NEP), AEP, City of Columbus. Water: Nationwide Energy Partners and Guardian Water and Power. 

  • What is the Waiver Program?

    You are automatically enrolled in the Waiver Program by Foxen. The Waiver Program is an alternative to carrying renters insurance, and protects you from property damage caused by neglect. Alternatively, you can purchase traditional renters insurance and provide proof of coverage to un-enroll in the Waiver Program

  • Can I sublet my property?

    Yes, you can sublet your property. However, all sublets must go through our office to properly document. This includes filling out an application, signing a leaseholder change agreement, and paying any applicable sublet fees including a $300 lease alteration fee.

  • Are co-signers accepted?

    Guarantors are accepted for applicants who do not meet the rent-to-income ratio or credit requirements. 

  • What is Rentistry?

    You are automatically enrolled in Rentistry by Foxen. Rentistry is a rent reporting and credit building solution designed to seamlessly, accurately, and securely report your rental payment history to the Credit Bureaus to build positive credit.

  • What is the cost of the Rentistry Credit Builder?

    The rentistry credit builder costs $8 monthly.

  • What is the cost of the Waiver Program?

    If you opt to utilize our waiver program, it costs $15 monthly.

  • Do we offer furnished apartments?

    We partner with CORT Furniture to provide you with premier local furniture rental options. We recommend working with CORT furniture rental by clicking the link below to explore their furniture package options!

    Furniture Rental

HAVE QUESTIONS ABOUT DIMORA APARTMENTS?

  • What are the utility providers at this property?

    • Electric: AEP
    • Gas: Columbia Gas of Ohio
  • What utilities are included in my rent?

    Our residents are responsible for paying electricity, water, and gas

    • Gas: Residents are responsible for setting this up with Columbia Gas
    • Electric: Residents are responsible for setting this up with AEP
    • Water: Residents do not need to set up water utility. Peak Property Group will set this up on your behalf. This will be billed through Guardian Water & Power, a third-party billing company. All balances are to be paid on your resident portal on the 1st of every month
  • Are washer & dryer included?

    Yes! All homes at Dimora have washer & dryer in unit!

  • Will you receive keys to the apartment?

    This property has physical keys for each home that will be provided to you at move-in

  • Who is responsible for landscaping at the property?

    Peak Property Group has landscapers available to maintain the lawns and all landscaping

HAVE QUESTIONS ABOUT GRIGGSVIEW COURT?

  • When were renovations completed?

    Renovations were completed in 2025

  • What are the utility providers at this property?

    • Electricity: AEP
    • Gas: Columbia Gas
  • What utilities are included in my rent?

    Our residents are responsible for paying electricity, water, and gas

    • Gas: Residents are responsible for setting this up with Columbia Gas
    • Electric: Residents are responsible for setting this up with AEP
    • Water: Residents do not need to set up water utility. Peak Property Griup will set this up on your behalf. This will be billed through Guardian Water & Power, a third party billing company. All balances are to be paid on your resident portal and the 1st of every month
  • What school district is this property in?

    This property is in the Hilliard School District and will bus to:

    • Ridgewood Elementary School
    • Hilliard Weaver Middle School
    • Hilliard Davidson High School
  • Are washer & dryer included?

    Yes! All homes at Griggsview have an in-unit washer & dryer

  • Who is responsible for landscaping at the property?

    Peak Property Group has landscapers available to handle all landscaping and lawn care at the property 

HAVE QUESTIONS ABOUT WESTBOROUGH VILLAGE?

  • When were renovations completed?

    Renovations have been completed in 2025 & 2026 at Westborough Village

  • What are the utility providers at this property?

    Electric: AEP

    Gas: Columbia Gas

  • What utilities are included in my rent?

    Our residents are responsible for paying electricity, water, and gas

    • Gas: Residents are responsible for setting this up with Columbia Gas
    • Electric: Residents are responsible for setting this up with AEP
    • Water: Residents do not need to set up water utility. Peak Property Griup will set this up on your behalf. This will be billed through Guardian Water & Power, a third party billing company. All balances are to be paid on your resident portal and the 1st of every month
  • Is parking free? How many spots are provided per unit?

    Parking is included in your rent and each unit will receive one dedicated spot. Guest spots and additional parking are located in center of the parking lot

  • Are washer & dryer included?

    Yes! All homes at Westborough Village have washer & dryer included in unit

  • Who is responsible for landscaping at the property?

    Peak Property Group has landscapers available to handle all landscaping and lawn care at the property 

  • Do I have to shovel & salt during the winter?

    All residents are responsible for shoveling and salting

HAVE QUESTIONS ABOUT WOOD HILL?

  • When were renovations completed?

    Renovations have been completed within the last year and a half at Wood Hill

  • What are the utility providers at this property?

    • Electric: AEP
    • Gas: Columbia Gas
  • What utilities are included in my rent?

    Our residents are responsible for paying electricity, water, and gas

    • Gas: Residents are responsible for setting this up with Columbia Gas
    • Electric: Residents are responsible for setting this up with AEP
    • Water: Residents do not need to set up water utility. Peak Property Griup will set this up on your behalf. This will be billed through Guardian Water & Power, a third party billing company. All balances are to be paid on your resident portal and the 1st of every month
  • Is parking free? How many spots are provided per unit?

    Parking is included in your monthly rent. One spot is designated per home, and any additional cars may park in the center lot

  • What school district is this property in?

    Wood Hill is in the Dublin City Schools District and will bus to:

    • Hopewell Elementary School
    • Davis Middle School
    • Dublin Scioto Highschool
  • Will you receive keys to your home?

    This community utilizes electric digital locks that are accesible with a key code that you will receive via text or email on your move-in day

  • Are washer & dryer included?

    Yes! All homes at Wood Hill have washer & dryer included

  • Who is responsible for landscaping at the property?

    Peak Property Group has landscapers available to maintain the lawns and all landscaping

  • Do I have to shovel & salt during the winter?

    All residents are responsible for shoveling and salting