FREQUENTLY ASKED QUESTIONS
Finding your next home can come with a lot of questions, and we believe in making that process as simple as possible. We are here to provide clear, straightforward information about leasing, policies, fees, and what it’s like to live with Peak Property Group.
Whether you're exploring your options or ready to apply, you'll find the details you need to feel confident in your decision.
Who is eligible to rent with Peak Property Group?
We welcome all prospective residents who meet our leasing qualifications.
Where do I pay my rent?
Rent & other payments can be paid online vai your resident portal. We conveniently accept ACH & credit card payments.
How do I access the resident portal?
Resident PortalYou can access your resident portal by going to the residents page on our website. The resident portal is the most convenient way to pay your rent or enter a maintenance request.
How do I submit a maintenance request?
Please submit maintenance requests via your resident portal for the fastest service. If you have an afterhouse emergency, please call our office and follow the prompts. Typical emergencies include no heat, no water, significant leaks, major plumbing issues, lock outs, etc.
Is there a security deposit required?
All rentals have a security deposit equal to one (1) month's rent.
On or before your move in day, you should be prepared to pay your first month's rent and all additional required fees. The payment must be made in full to pick up keys.
What is the administrative fee?
For conventional properties our administrative fee is $100. For student properties our administrative fee is $50 per leaseholder.
What is the income requirement?
You must earn a monthly gross income equal to or greater than three (3) times the monthly rent and must have qualifying credit history to be accepted without a co-signer.
What is the pet policy?
We are pet-friendly! There is a limit of two (2) pets per household, and a weight limit of 50 pounds each. Please inquire for additional information on breed restrictions.
There is a one-time non-refundable pet fee of $250 per pet and monthly pet rent of $35 per month.
Which utility companies will I use?
Utility providers vary based on the property and it's location. Providers utilized for electricity are Nationwide Energy Partners (NEP), AEP, City of Columbus. Water: Nationwide Energy Partners and Guardian Water and Power.
What is the Waiver Program?
You are automatically enrolled in the Waiver Program by Foxen. The Waiver Program is an alternative to carrying renters insurance, and protects you from property damage caused by neglect.
Alternatively, you can purchase traditional renters insurance and provide proof of coverage to un-enroll in the Waiver Program. If you opt to utilize our waiver program, it costs $15 monthly.
Can I sublet my property?
Yes, you can sublet your property. However, all sublets must go through our office to properly document. This includes filling out an application, signing a leaseholder change agreement, and paying any applicable sublet fees including a $300 lease alteration fee.
Are co-signers accepted?
Guarantors are accepted for applicants who do not meet the rent-to-income ratio or credit requirements.
What is Rentistry?
You are automatically enrolled in Rentistry by Foxen. Rentistry is a rent reporting and credit building solution designed to seamlessly, accurately, and securely report your rental payment history to the Credit Bureaus to build positive credit.
The Rentistry Credit Builder costs $8 monthly.
Do you offer furnished rentals?
Furniture RentalWe partner with CORT Furniture to provide you with premier local furniture rental options. We recommend working with CORT furniture rental by clicking the link below to explore their furniture package options!
